Refund policy

Return & Refund Policy

At Not My Way, we do our best to be fair and transparent in everything we do — including our policies. To help us assist you in the fastest and most efficient way possible, please always include your order number in the subject line when reaching out (e.g., "Order # 1234"). This ensures your request gets to the right place quickly.

All Sales Final on Shipped Orders 
Once an order has been shipped, all sales are final. We do not accept returns or issue refunds for orders that have left our facility.

Order Cancellations 
Orders may be cancelled within 24 hours of placement, provided they have not yet been fulfilled. To request a cancellation, contact us immediately at NotMyWay.co@gmail.com with the subject line "Order # [your order number]". Once an order has been fulfilled and shipped, it cannot be cancelled.

Damaged or Incorrect Items 
If you received a damaged or incorrect item, please contact us within 7 days of delivery at NotMyWay.co@gmail.com with the subject line "Order # [your order number]" and a photo of the item. We will make it right with a replacement or store credit.

Exchanges 
We offer exchanges on unworn, unwashed items in original condition within 14 days of delivery. The customer is responsible for return shipping costs. To initiate an exchange, email NotMyWay.co@gmail.com with the subject line "Order # [your order number]".

Chargebacks & Disputes 
We take fraudulent chargebacks seriously. All orders include tracking and delivery confirmation. Any chargeback filed on a delivered order will be disputed with full evidence submitted to the payment provider.